Store Policy

Secure Shopping:

Purchases made through are paid solely through the secure Paypal provided payment module. We do not keep a copy or have access to your payment information. User accounts are only required for proof of purchase and the information provided will never be resold or commercialized by We value your privacy and are devoted to keeping our site secure through the use of frequent software updates.


For refunds on purchases made through resellers, please contact your original retailer for details. Purchases from the store can be returned within 14 days from the day of delivery. The original shipping fee and a $25 restocking fee will be deducted from the purchase amount. Costs associated with return shipping are the responsibility of the buyer. The unit purchased must be in unused, never installed and brand new condition; complete and in resalable condition. To contact us to arrange a refund, please reply to the order confirmation email.


If Grotto was damaged in installation or sustained damage associated with abuse, the warranty is void. We provide a 30 day warranty starting from the day of delivery against manufacturer defects.

Shipping Time:

We try to maintain a constant stock of Grotto available and ready for shipment. However, at times, we may be out of stock. In such cases, we will notify the buyer of the expected delay. We do our best to ship within 48 hours of purchase.